Believe me, darlin', you aren't alone with your view. As a team lead on a software support helpdesk myself, much of what this site's team does is repetitious baloney, as they offer over 20 sites that have the same layout.
The customer support here is almost nil, and you can tell the cust sat rates by the number of folks who jump ship.
Some things have improved, some have gotten worse. Still not a bad place to meet, but what's missing is definitely a distractor for a lot of us.